Privacy Policy

1. Introduction & Overview

RD Motors Pvt Ltd ("RDB HYUNDAI", "Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable laws of India. This Privacy Policy informs you about how we collect, process, store, share, and protect your digital personal data when you interact with our website, mobile application, dealership services, or connected vehicle platforms.

2. Personal Data We Collect & Specified Purpose

• Identity & Contact Data: Name, date of birth, mobile number, email address, physical address — for account creation, booking test drives, purchase processing, and customer support.
• Verification Identifiers: Government ID proofs (e.g., Driver's License, Identity Documents) — mandatory verification for test drives, car financing, and insurance issuance.
• Vehicle Data: Registration number, VIN, vehicle telemetry, diagnostic info, engine health — for vehicle maintenance, warranty coverage, safety recalls, and roadside assistance.
• Technical & Usage Data: IP address, device model, operating system, app usage metrics — for system performance, security monitoring, and application optimization.
• Note: Any optional data processing (such as personalized marketing or promotional event invites) will require an explicit, unbundled opt-in from you.

3. Your Rights as a Data Principal

• Right to Access Information: Request a summary of your personal data being processed and the identities of third parties with whom it has been shared.
• Right to Correction & Erasure: Request the correction of inaccurate/incomplete data or the deletion of your personal data when the specified purpose is no longer served.
• Right to Withdraw Consent: Withdraw your consent at any time as easily as it was given. Withdrawal will not affect the legality of processing done prior to withdrawal.
• Right of Grievance Redressal: Seek redressal for any concerns or complaints regarding your personal data through our designated channels.
• Right to Nominate: Nominate another individual to exercise your rights in the event of death or incapacity.

4. Data Sharing & Third-Party Processors

• We do not sell your personal data. We engage vetted Data Processors and share data only under valid contracts for necessary operational functions:
• Authorized Hyundai Dealers & Service Centers: To facilitate vehicle service, repairs, and roadside support.
• Financial & Insurance Partners: To process insurance applications and vehicle financing at your explicit request.
• Technology & Cloud Partners: To host data securely and enable voice/app functionality.
• Legal Authorities: When required by law, judicial orders, or regulatory mandates.

5. Security Safeguards & Retention

• Data Security: We implement appropriate technical, organizational, and administrative safeguards to secure your personal data against unauthorized access, loss, or disclosure. In the event of a personal data breach, notice will be provided to you and the Data Protection Board of India as required by law.
• Data Retention: We retain personal data only for as long as necessary to fulfill the specified purpose or as mandated by applicable retention laws. Data is permanently erased once the purpose is fulfilled or upon valid erasure requests.

6. Notice in Regional Languages

In accordance with statutory requirements, this policy and consent requests are available in English and languages specified in the Eighth Schedule to the Constitution of India. You may change your language preference within the application settings at any time.

7. Grievance Redressal & Data Protection Officer (DPO)

• If you wish to exercise any of your rights, raise a query, or submit a grievance, please contact our authorized officer:
• Designated Officer: Data Protection Officer / Grievance Redressal Officer
• Entity: RD Motors Pvt Ltd (RDB HYUNDAI)
• Email: sales.rdbhyundai@gmail.com
• Address: Corporate Office, RD Motors Pvt Ltd, India
• If your grievance is not resolved satisfactorily through our internal mechanism within the prescribed timeline, you have the right to lodge a complaint with the Data Protection Board of India.

8. Updates to This Policy

Any material updates to this Privacy Policy will be notified to you directly via in-app notification, email, or a prominent notice on our platform prior to taking effect. Continuous processing will only occur upon clear acknowledgment or updated consent where applicable under law.